Welcome! This policy outlines how customer payments are handled on the QR-Menus platform for each registered café.
Each café registered on the QR-Menus platform is solely responsible for setting up and managing their own Razorpay account. Café owners are required to provide their own Razorpay API Key, Secret Key, and custom payment link. QR-Menus does not create or manage Razorpay accounts for any café.
All customer payments are processed directly between the customer and the café via the café's own Razorpay account. QR-Menus does not collect, process, or hold any customer funds.
QR-Menus only acts as a software service provider offering digital menu, order, and billing interface. We do not interfere with or mediate any transactions between customers and cafés.
In case of any payment-related issues (e.g., failed transactions, refund requests, or incorrect charges), customers must directly contact the respective café. QR-Menus holds no liability for any disputes or payment processing errors.
Customer data entered while placing orders (e.g., name, mobile number) is shared only with the café. QR-Menus does not use customer data for any external marketing or tracking purposes.
Refunds and cancellations are subject to the café’s individual policies. Customers are advised to contact the café directly for any such requests.
For general platform-related queries, you may contact QR-Menus support at support@qrmenus.in. However, any payment-specific concerns must be handled with the respective café.